CUSTOMER EXPERIENCE • QUALITY OPERATIONS • ANALYTICS • AI
Fırat Kaya
Customer Experience, Quality & Analytics Professional
15+ years of experience in customer experience, operational quality, service performance and process improvement. Focused on turning operational insights into measurable business outcomes through analytics, reporting and AI-assisted quality evaluation.
Professional OverviewOpen to Connect
Quality Operations
Service quality management, operational excellence and process improvement.
Customer Experience
NPS programs, customer feedback analytics and experience optimization.
Analytics & AI
SLA analytics, Power BI reporting and AI-assisted quality evaluation.
15+
Years
CX
Analytics
AI
Evaluation