About Me
Fırat Kaya
Quality Operations Specialist • Customer Experience • Data Analytics
15+ years of experience in service quality, customer experience, operational performance, process improvement and AI-assisted quality evaluation. Passionate about transforming operational data into actionable business decisions.
15+
Years Experience
CX
Customer Experience
AI
LLM Evaluation & Quality
Professional Focus
- • Customer Experience Analytics
- • Service Quality Management
- • SLA & Operational Performance Analysis
- • Process Excellence & Continuous Improvement
- • Power BI & Data Visualization
- • AI Assisted Quality Evaluation
Core Competencies
Power BICustomer ExperienceNPSSLA AnalyticsPareto AnalysisProcess MappingRoot Cause AnalysisAI EvaluationLLMQuality ManagementReportingData Analysis
Professional Summary
Throughout my career, I have worked on customer experience measurement programs, operational quality initiatives, service performance analytics, executive reporting and process optimization. Recently, my focus has expanded into AI-supported quality evaluation models and operational intelligence dashboards that help teams make better decisions through data.